Frequently Asked Questions

Click on any of the category links below to see the answers to some of our most common questions.

Ordering

 1.   How do I place an order?
 2.   May I place an order online?
 3.   What methods of payment do you accept?
 4.   How long does it take to process my order?
 5.   When will my credit card be charged?
 6.   Do I have to pay sales tax on my order?
 7.   How can I check the status of my order?
 8.   Can I cancel my order?
 9.   What is my order number?
10.  What happens when an item that I order is on back-order?
11.  Do you offer gift-wrapping?
12.  If I send a gift, will the recipient know how much I paid for it?

Shipping

 1.   How will my order be shipped?
 2.   What is the handling fee?
 3.   Can I have my order shipped to multiple addresses?
 4.   Do you ship internationally?
 5.   How long does it take my order to arrive?
 6.   Do you offer express shipping?
 7.   Do you deliver to P.O. Boxes?
 8.   Will I be charged shipping or handling for exchanges?

Returns & Exchanges

 1.   What is your return policy?
 2.   How do I return an item?
 3.   May I exchange an item?
 4.   What should I do if my order arrives damaged or incomplete?
 5.   How long will it be before my refund arrives?
 6.   May I return or exchange an item that I received as a gift?
 7.   Will I be charged shipping for exchanges?

Catalogs

 1.   How can I request a catalog?
 2.   When can I expect my catalog?
 3.   Can I be removed from your catalog mailing list?

Privacy

 1.   Do you use cookies on this website?
 2.   What kind of information do you collect?
 3.   Do I need to provide personal information in order to use this website?
 4.   How will you safeguard my personal information?
 5.   Under what circumstances will you share my information?
 6.   Do I have access to my personal information?
 7.   What choices do I have in how you use my information?