Frequently Asked Questions
Click on any of the links below to see the answers to some of our most common questions.
1. What is your return policy?
2. How do I return an item?
3. May I exchange an item?
4. What should I do if my order arrives damaged or incomplete?
5. How long will it be before my refund arrives?
6. May I return or exchange an item that I received as a gift?
7. Will I be charged shipping for exchanges?
All of our products are unconditionally guaranteed. If, for any reason, you find an item less than satisfactory…displeasing in any way, simply return it to us. We'll rush you a replacement or a refund check, whichever you prefer. Shipping and handling fees are not refundable. We want you to be absolutely delighted with each and every product you order from us.
If you wish to return merchandise:
1. Complete the form on the back of your packing slip, indicating the reason for return and the desired action—replace, refund, or exchange—for each item returned.
2. Enclose the packing slip in the package with the merchandise you are returning.
3. Write your return address in the upper left corner and mail by regular UPS or Parcel Post to:
19465 Brennan Ave.
Perris, CA 92599
If you have any questions or require assistance from a customer service representative, please call 1-800-777-0327, 7:00 am to 4:30 pm Pacific Time, Monday through Friday, or email us by clicking here.
You are welcome to exchange any item that has been purchased from us. The exchange may be for another style, color, or size of the same item or for an entirely different item that we currently sell. If the total cost of any new items is more than the price of the original item, the exchange will be made by either providing your credit card information or sending a personal check with your returned merchandise.
If your order arrives damaged or incomplete, please contact Customer Service at 1-800-777-0327, 7:00 am to 4:30 pm Pacific Time, Monday through Friday, or email us by clicking here.
We will process your return promptly upon receipt in our warehouse; however, transit time can add a delay from when you ship your package to when the refund is processed. Refund checks are sent via first class mail. Should there be any delay in the mail, please be advised that we cannot reissue a refund check until 30 days after the issue date. In addition, banks often take one to two billing periods before refunds appear on your credit card statement. All refunds for returned items will be issued in the same manner in which you purchased the order.
Yes. If you need a replacement or would like to make an exchange for a different item, then simply follow the instructions for returning merchandise. Please note that all refunds will be issued directly to the purchaser.
- Click here to read about How to Return Merchandise
Also, if you would like to receive a catalog in order to select a product for an exchange, then simply click here to request a catalog online.
No. We will ship the alternate item to you for free.