Ordering Information

Need a catalog? Click here to request one online.

3 convenient ways to place an order...

1.    By Phone:  Call 1-800-713-0493

Regular Order Hours:  
4am to 10pm (Pacific Time)
  Monday to Friday
  6am to 8pm (Pacific Time)
  Saturday or Sunday

You may place an order by phone 24 hours a day. However, after hours or when all lines are busy, your order will be taken by our easy-to-use automated system.

2.    By Mail:  Send your completed order form, related coupons, and payment to

Gavilan Hills, CA  92599

3.  By Fax:  1-951-943-5574, 24 hours a day

Don't want to wait? Fax us your order and related coupons at any hour of the day or night.

If you wish to place your order via mail or fax, you can print and fill out a copy of our Mail Order Form. Just click on the link below to view and print a copy of the Mail Order Form in Portable Document Format (PDF).

Payment Options

  • Visa, Mastercard, American Express, and Novus credit cards are accepted for telephone, fax, and mail orders.
  • Personal checks or money orders are accepted for mail orders only.
  • Please NEVER send cash.
  • We also accept gift certificates and any promotional coupons or discounts issued by Gavilan's. Please be sure to check each offer for expiration date and terms before redeeming.

Sales Tax

Sales tax is applicable on any orders that are shipped to California. Please note that according to California law sales tax must be calculated using the total amount of your merchandise plus any fees other than shipping.

Need help calculating the sales tax for your order? Click here to use our California sales tax chart.

Back-Ordered Items

We are proud to say that our in-stock capabilities lead the industry. Excellent forecasting and a determination to make sure we always have sufficient stock on hand set us apart from other catalog companies. In the unlikely event that an item you order is not immediately available, we'll make a notation on your packing slip. In rare instances when the delay will exceed 30 days, we will also send a separate notice. Any back-ordered items will be shipped as soon as they become available.

When an available item is similar to the one you ordered and provides an equal or greater value, we sometimes are able to make a substitution. When placing an order, please let us know if a substitution is not acceptable.

If at any time you would like to cancel the back-ordered item, we will happily issue a refund for the item. To check on the status of a back-ordered item or to cancel the item for a refund, please call Customer Service at 1-800-777-0327, 7:00 am to 4:30 pm Pacific Time, Monday through Friday, or email us by clicking here.