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1. By Phone: Call 1-800-713-0493, 24 hours a day.
2. By Mail: Send your completed order form, related coupons, and payment to
Gavilan Hills, CA 92599
3. By Fax: 1-951-943-5574, 24 hours a day.
- Visa, Mastercard, American Express, and Discover credit cards are accepted for telephone, fax, and mail orders.
- Personal checks or money orders are accepted for mail orders only.
- Please NEVER send cash.
- We also accept gift certificates and any promotional coupons or discounts issued by Gavilan's. Please be sure to check each offer for expiration date and terms before redeeming.
We collect sales tax in AL, AR, AZ, CA, CO, CT, GA, HI, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, and DC as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Sales tax amounts for products, services, and shipping are calculated based on the delivery address for the order. Please note that the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently.
For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website.
Notice for Alabama Customers - Simplified Seller Use Tax Information
The State of Alabama simplified seller use tax program (SSUT) allows eligible sellers to collect, report and remit a flat eight percent (8%) sellers use tax on all sales made into Alabama. On sales delivered into Alabama, we collect simplified sellers use tax (SSUT), and the tax will be remitted on customers' behalf to the Alabama Department of Revenue. The Gavilans program account number is SSU-R010381038.
If you have any questions or concerns about sales tax, please call Customer Service at 1-800-777-0327, 7:00am to 4:30pm Pacific Time, Monday through Friday, or email us by clicking here.
We are proud to say that our in-stock capabilities lead the industry. Excellent forecasting and a determination to make sure we always have sufficient stock on hand set us apart from other catalog companies. In the unlikely event that an item you order is not immediately available, we'll make a notation on your packing slip. In rare instances when the delay will exceed 30 days, we will also send a separate notice. Any back-ordered items will be shipped as soon as they become available.
When an available item is similar to the one you ordered and provides an equal or greater value, we sometimes are able to make a substitution. When placing an order, please let us know if a substitution is not acceptable.
If at any time you would like to cancel the back-ordered item, we will happily issue a refund for the item. To check on the status of a back-ordered item or to cancel the item for a refund, please call Customer Service at 1-800-777-0327, 7:00 am to 4:30 pm Pacific Time, Monday through Friday, or email us by clicking here.